You Make Reaching More People Possible
March 27, 2017
Your Support Mobilized Staff to Take Care Out Beyond our Four WallsYour funds are working hard to help more people, fix more problems, and provide an immediate step on the path from street to housing. Building on one of the three identified strategic priorities for Albuquerque Health Care for the Homeless (AHCH) – invigorating our outreach and field-based services – an Outreach Task Force comprised of a very excited group of staff (40% of AHCH’s total workforce) mobilized outreaches on weekends to engage and serve people not currently in our care. The purpose of this pilot Outreach Task Force was to mobilize a time-limited, focused outreach effort during additional AHCH service time to reach people eligible for, in need of, and not engaged in AHCH services. AHCH Executive Director Jennifer Metzler led this concerted effort and developed the idea from one of the new strategic priorities set forth in the new AHCH Strategy Roadmap – reach more and new clients. The planning also coincided with a time during the calendar year that AHCH begins to see its encounter numbers (the number of client visits at AHCH) start to plateau and Metzler stated that this task force also served the added benefit of increasing the number of clients seen 2016.
HCH outreach is aimed at breaking down the psychological and systematic barriers to care faced by homeless people… The first and most central element of HCH outreach is the goal of reaching homeless people who would otherwise not receive services. – Marsha McMurray-Avila, Organizing Health Services for Homeless People
- Bus passes
- Quad fold resource cards
- Medical appointments
- Dental appointments
- Behavioral health appointments
- First Aid
- Housing Assessments
- Referrals to other resources either at AHCH or other agencies
- Resource Center
- Harm Reduction Outreach
- 80 New Clients
- 120 New Engagements
- 360 Engagements
- Outreach Sessions: 4 (24 hours over weekends, one week night, 5 am-9 pm)
- Total Engagements (Contacts and Encounters): 635
- Referrals: 89
- Appointments: 85+
- Follow through on scheduled appointments: 14
- Clients housed (street/camp to housing): 11
- Bus passes distributed: 1,000+
- Incorporate outreach initiatives and priorities into FY18 Annual Participatory Planning, organization-wide, beginning February 2017.
- Increase the number of site-based and administrative staff who shadow outreaches throughout the year.
- Analyze current outreach allocation of resources, partnerships, locations, populations reached, schedules and reconfigure as needed for maximum investment and impact.
- Assess need for additional outreach resources.
- Consider opportunities for re-engagement continuity outreaches.
- Pilot fully integrated teams and better measure impact on engagement of new users.
- Sustain the esprit de corps by supporting outreach opportunities and creative, integrated outreach approaches across the organization.
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